FAQs

Frequently Asked Questions (FAQ)

How can I contact Vixel Hub?

You can reach our customer support team anytime at support@vixelhub.com.
We’re happy to assist you with orders, product questions, or anything else you need.

We aim to respond within 24–48 business hours.

Do you ship worldwide?

Yes! 🌍
Vixel Hub proudly ships worldwide.

Where do you ship from?

We ship directly from our fulfillment partners in Hong Kong to ensure competitive pricing and access to innovative health and beauty products.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery.

If you need to make changes or cancel your order, you must contact us within 12 hours of placing your order.

After 12 hours, we are unable to make modifications. However, once you receive your order, you may request a return in accordance with our Return Policy.

What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • PayPal

All payments are processed securely to protect your information.

When will my order be processed?

All orders are processed Monday through Friday.

  • Processing time: 1–3 business days

  • Orders are shipped the next business day after processing

  • We do not process or ship orders on weekends or holidays

Please allow additional processing time during high-volume periods such as holidays and sales.

How long will it take to receive my order?

Due to high demand and international shipping, delivery typically takes 2–4 weeks.

Tracking information will be provided once your order has shipped.

What if I don’t receive my order?

If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

Please contact us at support@vixelhub.com, and we’ll take care of you.

Will I be charged customs fees or taxes?

The prices listed on our website are in US Dollars and do not include taxes or import duties.

Depending on your country, customs fees, import duties, or taxes may apply once your package arrives. These charges are determined by your local customs office and are the customer’s responsibility.

Vixel Hub is not responsible for customs delays or additional fees.
For more information, please contact your local customs authority.